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Order Received & Confirmation
Thank you for your order. When we receive your order we will provide you with email confirmation (please check your Junk/Spam folder if it doesn't appear in your Inbox). When you receive your order confirmation we will have pre-authorised your payment.
We then check with our warehouse or suppliers to confirm that your item is available and can be despatched. In the event that your items are unavailable for despatch, we remove the pre-authorisation from your credit card and we will send an email informing you of our actions. When the item(s) is available to be dispatched, we process the charges and prepare to despatch your order.
Delivery
All orders will be delivered using the fastest, safest, and most reliable methods. Once we process your payment we will dispatch your item(s). Then, we send you a despatch notification after your item(s) has left the warehouse.
We will choose the most suitable delivery method and courier after you order. It's not possible to choose a courier or delivery method yourself. Most of our deliveries are achieved in 2-3 business days.
Pure Charge - UK Wide Delivery
We deliver anywhere in the United Kingdom. There may be additional charges for the 'offshore domestic regions' and ‘Scottish Highlands’: the Channel Islands, Isle of Wight, Isle of Man, Scilly Isles, Scottish Highlands, Scottish Islands and Northern Ireland.
Firstly, thank you for purchasing from Pure Charge, if you are not entirely satisfied then we are here to help. We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. You then have a further 14 days to physically return the product.
To be eligible for a return, your item must be in the same condition that you received it, unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at sales@purecharge.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Please note, the product images shown are for illustration purposes only and may not be an exact representation of the product you receive. Pure Charge reserves the right to change product images and specifications at any time without notice.
You can always contact us for any return question at sales@purecharge.com
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
